OleonPricing
Three services. Take the ones you need.
Chat, Connect and Scout are priced separately, so a busy desk on a quiet agent pays for a busy desk and a quiet agent. Every line of the bill is on this page.
Prices in LKR, per project, billed monthly, plus a one-time fee to set each service up.
Subscription
Chat
Every conversation your customers start, in one inbox, with AI drafting the answers.
Rs35,000
per project, per month
One-time development fee: Rs 50,000
- 2,000 AI replies a month
- 3 controller seats
- WhatsApp, Messenger, Instagram, Telegram and web chat
- Assignment, labels, saved replies and the full history
Beyond that
- Additional AI reply
- Rs 4
- Additional controller seat
- Rs 2,500
Subscription
Connect
Customers who reach you four different ways and expect one answer from one history.
Rs25,000
per project, per month
One-time implementation fee: Rs 30,000
- 5,000 users
- 50 messages per user, 250,000 messages a month
- WhatsApp, Messenger, Instagram, Telegram and web chat
- Delivered and read state, live, with connection health
Beyond that
- Additional user
- Rs 3
Subscription
Scout
A desk that has stopped answering the same twenty questions by hand.
Rs15,000
per project, per month
One-time implementation fee: Rs 30,000
- Everything in Connect
- 5,000 users and 250,000 messages a month
- 3 controller seats
- Automation, rules and logic: flows you draw, test and publish
Beyond that
- Additional user
- Rs 3
- Additional controller seat
- Rs 2,500
In every subscription, on every service
- Realtime delivery, presence and read state
- Works offline, and catches up when the signal comes back
- The mobile app, at no extra cost
- Your data stays yours, exportable whenever you like
Specification
Chat, line by line.
Every number in the Chat subscription: what it includes, what it costs past that, and what a channel provider bills you for separately.
The shared inbox, the channels feeding it, and the AI that drafts the replies.
| Item | Subscription |
|---|---|
| The subscription | |
| Monthly price | Rs 35,000 |
| One-time development fee | Rs 50,000 |
| Billed | Monthly, per project |
| Included every month | |
| AI replies | 2,000 |
| Additional AI reply | Rs 4 |
| Seats | |
| Controller seats included | 3 |
| Additional controller seat | Rs 2,500 |
| Billed by Meta, not by Oleon | |
| WhatsApp template messages | About Rs 3.60 to Rs 24.00 each, by classification |
| Replies outside Meta's 24-hour window | Charged by Meta at its own rates |
| Invoiced by | Meta, direct to you |
| Item | Subscription |
|---|---|
| The subscription | |
| Monthly price | Rs 25,000 |
| One-time implementation fee | Rs 30,000 |
| Billed | Monthly, per project |
| Included every month | |
| Users | 5,000 |
| Messages per user | 50 |
| Messages in total | 250,000 |
| Additional user | Rs 3 |
| Seats | |
| Controller seats included | Ask us |
| Billed by Meta, not by Oleon | |
| WhatsApp template messages | About Rs 3.60 to Rs 24.00 each, by classification |
| Replies outside Meta's 24-hour window | Charged by Meta at its own rates |
| Invoiced by | Meta, direct to you |
| Item | Subscription |
|---|---|
| The subscription | |
| Monthly price | Rs 15,000 |
| One-time implementation fee | Rs 30,000 |
| Billed | Monthly, per project |
| Included every month | |
| Users | 5,000 |
| Messages per user | 50 |
| Messages in total | 250,000 |
| Additional user | Rs 3 |
| Seats | |
| Controller seats included | 3 |
| Additional controller seat | Rs 2,500 |
| On top of Connect | |
| Everything in Connect | Included |
| Automation, rules and logic | Included |
| Billed by Meta, not by Oleon | |
| WhatsApp template messages | About Rs 3.60 to Rs 24.00 each, by classification |
| Replies outside Meta's 24-hour window | Charged by Meta at its own rates |
| Invoiced by | Meta, direct to you |
How billing works
Seven lines, and you have seen all of them.
Every charge that can appear on a bill is one of these, including the one that arrives from Meta rather than from us. Nothing waits until the second invoice to introduce itself.
01
The subscription
Chat, Connect and Scout are subscribed to separately, per project, and charged monthly. Take the ones you need. Most businesses start on Chat and add the others as the desk gets busier.
02
The one-time fee
Charged once, at the start: Rs 50,000 to develop Chat for you, Rs 30,000 to implement Connect or Scout. It does not appear on any invoice after the first.
03
The included allowance
Each subscription covers a month's work before anything is added to it: 2,000 AI replies on Chat, 5,000 users and 250,000 messages on Connect and Scout. It resets on your billing date.
04
What you use beyond it
Nothing stops when the allowance runs out. An AI reply past the 2,000 is Rs 4 on Chat, and a user past the 5,000 is Rs 3 on Connect and Scout, charged on the month you used it in.
05
The controller seats
Chat and Scout include three seats each, and further seats are Rs 2,500 each. A seat is a person working the inbox, added when a shift grows and removed when it shrinks.
06
Changes to your data
One dynamic-data change of up to 2,000 characters is free every two weeks. Anything longer, or more often than that, starts at Rs 15,000 per update.
07
What Meta bills you
WhatsApp template messages, and replies sent outside Meta's 24-hour customer window, are charged by Meta directly, at roughly Rs 3.60 to Rs 24.00 a message depending on how it is classified. That invoice comes from them, and those rates are theirs to change.
Questions
Before you ask.
If the one you need is not here, the answer is a message away, and it is the same team who will be answering you afterwards.
Do I have to buy all three services?
No. Chat is where most people start, Connect is what puts more channels into it, and Scout is added when the volume justifies automating the repetitive half. Each is subscribed to separately, per project.
How am I billed?
Monthly, per project, in Sri Lankan rupees, with a one-time fee at the start: Rs 50,000 on Chat, Rs 30,000 on Connect and Scout. If you subscribe part-way through a billing month the first invoice is queued to the end of it, so you are not charged twice for the same weeks.
Is there an annual plan?
Not today. Everything is billed monthly and there is no annual discount, which is why there is no yearly toggle on this page. If a longer commitment is what your finance team needs, ask and we will price one.
What is a controller seat?
A person working the inbox. Chat and Scout include three each, and further seats are Rs 2,500 each. Ask us about Connect, whose seat allowance is agreed with you rather than published.
What counts as a user on Connect and Scout?
Someone you exchange messages with. The subscription covers 5,000 of them and 250,000 messages between you, which works out at 50 messages each; past that it is Rs 3 for every additional user.
What happens if we go over the allowance?
Nothing stops. Extra AI replies on Chat are Rs 4 each and extra users on Connect and Scout are Rs 3 each, and they appear on that month's invoice. If it happens three months running, ask us to size a plan to it instead.
Does Oleon charge me for the messages themselves?
No. WhatsApp template messages and replies sent outside Meta's 24-hour customer window are billed by Meta directly, at roughly Rs 3.60 to Rs 24.00 a message depending on how Meta classifies it. Those rates are Meta's and can change.
Can I change plan later?
Yes, per service, from the project's own billing screen, and it takes effect on your next billing date. Nothing you have already sent, drawn or recorded is affected.
What happens to my conversations if I leave?
You export them. History belongs to your business rather than to the plan you were on, and it is exportable for as long as the project is open.
Worth knowing
- Pricing is confirmed when the agreement is signed. After that it can move with the contract period, with the market, or with a change of policy at one of the channel providers.
- Anything built for you after signing, such as an extra feature, an integration or custom development, is quoted separately before the work starts.
- If none of these three shapes fits how you actually work, tell us the volumes and we will price a plan around them.
It starts with one conversation.
Bring the channels you already answer on into one place, and see what the rest of the week looks like.