Every conversation, one workspace.

Every channel your customers already use, in one inbox, with an agent that answers and a record of everything it did.

Works with

  • WhatsApp
  • Instagram
  • Messenger
  • Telegram
  • Web chat

The workspace

One inbox, an agent that answers, and a record of both.

Every channel your customers already use arrives in one list. Scout answers what it can and hands over what it cannot. Labels, assignments, calls and tool calls are all written down as they happen.

One conversation, open: its labels, who is handling it, and who else is in the project right now — in either theme.

SJSenuri JayawardenaNorthbay Finance · 4 channels, one thread
TodayHas my August instalment been received?Yes — Rs. 24,500 on 3 August. You’re clear through the month.And the settlement figure?CHanded to Chanuka

Every channel, one thread.

Whichever one they message you on, it stays the same conversation — same history, same labels, same person answering.

Answered without a person

71.4%

17 Aug — today

The numbers before the invoice.

Messages, conversations and agent calls over time — what the bill is built from, while there is still a month left to change it.

WhatsAppCloud API · +94 77 000 0000Live
Instagram@northbayLive
MessengerNorthbay RetailLive
Telegram@northbay_botLive

You find out before your customers do.

An expiring token is a banner in the workspace, not a week of messages nobody received.

Paid-AugustFollow upSettlement
TRPaid-August · applied by Thisuri · changed 2 days agoCHSettlement · applied by Chanuka · changed yesterdayNWFollow up · applied by Nimasha · changed 4 hours ago

Every label remembers who.

Who applied it and the moment it last changed, so “who marked this paid?” has an answer instead of a guess.

Built for

  • Finance
  • Education
  • E-commerce
  • Insurance
  • Healthcare
  • Travel
  • Real estate
  • Logistics

Scout & Lab

An agent that answers, and knows when not to.

Scout replies from the flows and content you gave it, calls your systems when it needs a fact, and hands the conversation to a person the moment it should not be the one answering. You draw the flow; it does not need an engineer.

Trigger

Message in

Ask

Account no.

Subflow

Complaints

Tool

MCP

Onboarding · v14Live

You draw the flow.

Branches, subflows and tool calls on one canvas, versioned on every publish, with a guard on the one that is answering people now.

SScoutAnswering on 4 channels
Lease terms v3Settlement policy+6 sources
TodayI have a question about my lease.Of course — the vehicle lease or the equipment one?Vehicle. Can I settle it early?balance.lookup · 120 msYes. The figure depends on the date — shall I ask a colleague to confirm today’s?Yes please.CHanded to Chanuka · Settlements

It answers, and it knows when to stop.

Grounded in what you gave it, able to call your systems, and willing to hand the conversation to a person.

AAnjana W.published flow Onboarding v1409:12
SScoutcalled tool balance.lookup09:08
CChanuka H.removed label VIP08:54
TThisuri R.exported a conversation08:31

Written down as it happens.

Who changed the flow, what the agent asked your systems, which message was flagged — and when.

August statementWhatsApp

Hi {{first_name}}, your August statement is ready.

Delivered6,204 / 8,412

Replies land in the inbox

A campaign that answers back.

It goes out on the channels you already answer on, and every reply comes back as an ordinary conversation.

In full

The whole product, in six parts.

Six sections of one workspace — not six tools stitched together, and not six tabs to keep open.

01

Chat

The inbox your team actually lives in.

02

Scout

An agent that answers — and knows when not to.

03

Connect

Plug in the channels you already answer on.

04

Lab

Draw the conversation, then publish it.

05

Bulk Messaging

Say one thing to ten thousand people.

06

Records

Proof of what happened, written down as it happens.


Platform

Built for more than one team, one company, one country.

Three levels of ownership, roles enforced on the server, realtime you host yourself, and an app that keeps working when the signal does not.

01EnterpriseA group, or a single company
02OrganizationA business inside it
03ProjectA product line, with its own channels

Mobile

An app, not a narrow website.

The same workspace on a phone, with the conventions a phone has — a tab bar, a large title, filters in a sheet from the bottom edge, and a conversation that opens full screen.

  • Answer the call, not just the chat

    A WhatsApp voice call rings inside the app and you take it there — with the log, the missed ones and the button to call back in a tab of their own.

  • Voice notes, recorded in the composer

    The send button becomes the microphone when there is nothing to send. A waveform while you talk, and a listen back before it goes.

  • Take a conversation while standing up

    The composer stays shut until the thread is yours, and the notice that says so is the button that makes it yours. Labels sit in the header, one tap away.

  • Hold a message for the whole menu

    Reply with it quoted, forward it to another conversation, copy the text, keep it as a sticker. The same actions the desk gets, on the gesture a phone has.

  • Find the person, or the message

    One field at the top of the inbox, answered by the server rather than by what your phone happens to be holding, opening the conversation at the line it matched.

It starts with one conversation.

Bring the channels you already answer on into one place, and see what the rest of the week looks like.

Oleon Workspace